If you notice an error after placing your order, please reach out to us to inquire about the possibility of making changes. Once your order has been produced, regrettably, we are unable to accommodate any modifications.

While checking out and providing your billing address, you'll find an option to enter an alternative delivery address. These addresses are also saved in your account for future use if you have created one.

If it's more convenient, orders can also be shipped to your workplace.

If you have an account, click on the account link in the top right corner of our sitebottom right corner of our site and navigate to the "My Account" section. Once logged in, you'll find all your orders under the "Order Management" section.

If you receive a message indicating that no account can be found, it likely means you completed your previous order as a guest. In such cases, please contact us with your email address and the previous order ID. We will then email you a temporary link, allowing you to easily reorder the desired product.

Please verify that the billing address entered during checkout corresponds to the registered address associated with the card you are using. Additionally, ensure that the expiry date and the 3-digit security code match the details on the card. If you continue to encounter difficulties, please reach out to us, and we will be more than happy to assist you.

The standard delivery option typically takes 2-3 delivery days (Monday-Friday) to arrive after dispatch. However, in certain instances, it may take longer as this service is not guaranteed. If your order is time-sensitive, we recommend opting for our Express or Guaranteed delivery options.

If your order does not arrive within the estimated delivery time, please contact us, and we will make every effort to assist you. Keep in mind that certain items may be too large to fit through a standard letterbox, and if this is the case, a calling card should be left.